How do I become a patient?

An email to muscleworksstl@gmail.com is the best way to get started! We can then find a time to have a quick 5 minute conversation about your needs, and whether we are best suited to help you. Be sure to include your name, contact information, address (for file only we won’t mail anything) and tell us a little about your wellness needs. The new patient info page also has a button that will write this email for you.

Do you have online booking?

Yes, we have this for established patients. At the end of your first appointment we can set this up - if it’s a good fit for you and the massage therapist.

Do you have a "No-Show" Policy?

Yes, in order to continue to operate and be a viable business - we do charge a no show fee as appropriate when this happens. Up to 72 hours before the scheduled appointment time you can reschedule or cancel at no cost. Within and up to your scheduled appointment time the full cost is due. However, It is our policy to reach you as soon as possible when the time has passed for your scheduled start time as follows: After 5 minutes past, we will text inquiring if you’re okay and on the way. At 15 minutes past, we will call your phone number provided and check on you and let you know what the next steps are. That said, if we are able to reschedule promptly and this is only the first time this happens we can waive this as long as the situation warrants it and we’re able to reach you.

Are there reasons you don't charge the no show?

Yes, but they vary on the situation and require contact by text, email or phone. The phone number is on the Terms & Conditions form you sign before your first service. Please contact us and we will do our best to be flexible.

What if the system says I cannot book online?

There are many reasons this may happen, it’s best if you email us at muscleworksstl@gmail.com if you need clarification and would like to request an appointment in that manner. We do not book appointments over the phone. Furthermore, you will need to be an existing client with a payment method on file to do this.

I can't find a time that works for me, what do I do?

You can of course email us about it. We try to be flexible on timing if possible, but as this is a single practitioner practice, we have limited availability as our results are in high demand.